Guaranteed against lost or damaged delivery. Money back guaranty if returned within two weeks of delivery for any reason but customwe must first obtain RMA # from us to be elligible for refund. We will not be responsible for shipping cost inccurred shipping to an undeliverable address supplied by customer or refused delivery. SoftTech, Inc. Voice 248-320-7629 (If no answer, please try again later. Please do not leave recorded message. Recorded messages are often illegible. Use email instead.) Fax 313-344-3296 sales@bedrisersales.com sales@bedrisersales.com Contact seller by email for large quantity order and dealership inquiry. We also design and build custom bed and furniture raising gadgets for voulume customers at very reasonable price.